古德伊爾-菲尼克斯西凱藝套房酒店

nice hotel

中庭の雰囲気がよい

Good place....just needs pool cleaned The employees were great. The room was nice, everything worked and was clean. (may think about getting your own toilet paper though, theirs is pretty rough. Lol) it was nice having the sports bar connected to the hotel to be able to just walk down to have a few drinks and watch a game. The only issue I had was the pool. Would be nice to have when it's over 100°, but it was pretty dirty and I didn't really want to get in not knowing what I might be stepping on. I would still stay here again, and just hope that they clean their pool next time.

The AC units need to be upgraded. The summers are hot in AZ and unit sounded like it was going to die out. Our door to our handicap room was hard to open and close. The bottom had something on it that made it hard and we both use walkers. Room 156

My room was not as described on the image. Looked different from what I have reserved . Customer service could have been better.

This hotel is fine for 1 night...maybe. The staff are not friendly and I had to call the front desk, let it ring until something or someone hung up on me, four times before someone picked up (who was very annoyed) just so I could get some extra towels. They had 2 in the room for 3 people so we clearly needed more. Door was falling off the hinges in the bathroom. There are huge gaps under the front door that let in noise and let out cold air which made it impossible for our AC to keep up. During the night, there was a HUGE gathering of people that stayed in the courtyard (right outside our window) that were up till after 3am! Loud, music, drinking, and of course, no one answered the phone for my complaints. The pool was green and warm as pee. There were glass bottles everywhere. Breakfast staff were friendly, but then had a confrontation and started yelling at a guest in front of everyone so very awkward. The only thing that was good was the bar and the bartender. She was friendly and the drinks were good. Its a shame its only open till 9p though and they only have one bartender total so if she doesn't work, its not open. Look, I'm all for cheap stays and budget friendly places, but this place needs a MAJOR overhaul with their staff and maintenance and security.